| Customer service : | Interacting with customers |
| Hours: | 30 hours |
| Teacher: | Emilio Migliozzi |
| Email: | emiliomigliozzirep@gmail.com |
Elements of the Competency
Identifying customer traits
• For the customers of a company or the users of a service offered by a public or para-public organization
• Using reference documents
• Using a computerized workstation
• In the presence of a customer or on the telephone
• In English in all situations and in French in simple situations
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